FAQs

AnswerCredit Cards Racel Motorsports accepts MasterCard, Visa, Discover, and American Express. This includes debit cards with a MasterCard and Visa logo. For your protection, we security check all credit card orders. You will need to enter the full billing address for the credit card, as well as the security code on the back of the card, in order for your card to be approved. Because of policies with our credit card companies, we have the right to require your order to be shipped to the billing address of the credit card. Paypal Racel Motorsports does accept PayPal as long as the address in the PayPal account is a confirmed address. Because of PayPal policies, Hybrid Racing can only accept and ship orders to addresses that have been confirmed. Hybrid Racing reserves the right to allow customers to utilize unconfirmed PayPal accounts. Wire Transfers Racel Motorsports accepts wire transfers for international orders. In order to send a wire transfer, add the items that you would like to purchase to your cart and follow the check out steps. When you get to payment options you will see a payment option called "Wire Transfer." Select that option and continue the check out process. You will be given the wire transfer instructions and Hybrid Racing's banking details so that you can send your payment. Wire transfer orders are only held open for 14 days before they are canceled, Hybrid Racing must receive your payment before the 14 days have expired. Affirm We have teamed up with Affirm to offer easy financing - without a catch. There are no gimmicks like deferred interest or hidden fees, so the total you see at checkout is always what you actually pay for. You provide them with some basic info and get a real-time decision to split your purchase into 3, 6 or 12 monthly payments with rates from 0% APR or 10-36% APR.". For more info check out HERE.

AnswerIf your transaction was not approved for any reason, your account may appear to have been debited even though it was not. This is due to the way the banking transaction occurs. When you order using a credit or debit card, the system first checks for availability of funds. If the funds are available, the system will automatically reserve those funds to secure the order. At this point, the system will verify the remaining information, such as billing address, card code, etc. If the transaction fails at any of these points, your bank will decline the transaction. However, since the account funds were reserved at the beginning of the transaction, it may take anywhere from 3-5 days for your bank to record the declined transaction and drop the authorization. Some banks can take up to 30 days to drop authorizations so you must contact them to find out for sure when the funds will be released. We at Racel Motorsports do not get credited for any order that is declined. The temporary appearance of a debit is simply a reflection of the time it takes your bank to recognize and record the cancelled purchase and releases the pre-reserved funds. If this occurs, please check your account in a few days, maybe sooner depending on your bank, and you will notice that those funds were never in fact withdrawn from your account.

Occasionally, a backorder will happen even with our large inventory and ever growing distribution chains. Once in a while, the demand for certain items may overwhelm the manufacturer's ability to keep us supplied with adequate stock. In situations like this, we make every effort to cross-reference the part to a comparable manufacturer's line. If cross-referencing is not an option, and you have to wait for a part, we will bill you and wait until that part is ready to ship to you. If the backordered item is part of a larger order that has already been shipped to you, you may be responsible for extra charges. Also, due to variations in manufacturer shipping times, backorders are only kept open for a maximum of 90 days. If we haven't received the item from the manufacturer within this time, the backorder will be canceled and a refund will be issued to you. At the time of cancellation, you may re-order, or substitute with a similar item. It is very important to us that you are completely satisfied with your entire order, every time.

Damage during shipping is extremely rare but please inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the shipping company that delivered the item. Racel Motorsports will help to the extent that we are able but in most cases you will need to make the claim with the shipping company. Racel Motorsports does insure all shipments so you will receive a replacement as soon as the claim is approved by the shipping company. In some international order instances we are unable to provide full insurance and you may be subject to the full loss of any packages. If you are unsure if you fall into this category please email us.

Shopping with Racel Motorsports is safe and secure. We use the most advanced and up-to-date form of data encryption on the market today. It is actually safer to buy online with Hybrid Racing then it is to buy from most local retail shops or even over the phone!

Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.