Refund Policy

In the case of returning or exchanging the product, you must email us first to obtain a returned merchandise authorization (RMA) number. Customer will be responsible for paying all shipping & associated costs for sending the product back to us. The shipping charges/costs that we initially charge is not refundable. If you receive free shipping for the order and return the product, the initial shipping cost we paid to ship the products to you is not refundable. All returns is subject to a 20% restocking fee and the returned product must be in unused, original condition. We will not take any returns or exchanges after 30 days from the date of sale. Used products or products returned with missing parts are not returnable & not refundable. We reserve the right to reject any return or exchanges. Once we receive the products back, we will process your refund within 3 business days. The refund will be sent back to the same form of the payment used.

NO RETURNS / NO REFUNDS ON CUSTOM ORDER, NON-STOCKED, SPECIAL ORDERED ITEMS.  No returns are allowed on electronics items such as hardware or software tuners.  NO Refunds on Design and/or Engineering Services.

If we were able to cancel your order before shipment, merchant fee of 5% is not refundable for all order cancellation.
Shipping Address / Payment Address / Credit Card
We ONLY ship to the billing address of the credit card. If you have a different ship-to address, you will be contacted for by phone to verify further information. We do not store any confidential or sensitive credit card information on our web server hosted by Shopify.  All credit cards payments are processed by Shop Pay, a leading Internet payment processor. For their terms or privacy info, please refer to their web site.
For PayPal payments, we only ship to the confirmed shipping address as shown in the PayPal payment.

 

Warranty

Racel Motorsports offers the best value performance parts and we stand behind our products with 1-year warranty from the date of sale. Any part that shows evidence of being used or installed improperly, and/or due to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a 20% restocking fee or refuse any exceptions. All packages must be inspected carefully upon receipt. We ship items over $100 value with direct signature required. Delivery shortages for missing parts and claims for damaged items must be made within 3 days of delivery. After that time no claims will be considered. Please note that damage claims must be made with the carrier. Racel Motorsports shall have no liability to anyone for incidental or consequential damages or any other liability, loss or damage arising out of or related to the merchandise.  Racel Motorsports is not responsible for installation charges, shop labor fees, system downtime, lost data or any other damages.  We will not pay for your mechanic/tech to install the products nor will we pay for your mechanic/tech to make changes to our products.  This is disclaimer in no way affects the terms of a manufacturer's warranty, if any.
Warranty claims will not honored if the products was purchased through unauthorized retailers or as used products.  We also do not warranty wrapped headers, manifolds or exhaust products.

FRAUD

We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our sole discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order, if fraud is suspected. We capture certain information during the order process, including, without limitation, information that will be used to locate and identify individuals committing fraud. If any Site order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.

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